Privacy Policy
1. Our commitment to protecting your personal data
At Weightless, we are deeply committed to respecting and protecting your privacy. As part of that commitment, we want to be transparent about how we process your personal data. This Privacy Notice (“Notice”) is designed to help you understand our data practices.
What This Notice Covers:
Who we are and how you can contact us
What personal data we collect and how we collect it
Why we process your personal data and the lawful basis for doing so
Who we share your data with, how long we keep it, and where we may transfer it
Your rights regarding your data and how to raise concerns
Our Commitment
We aim to uphold the highest standards of data protection. To ensure this, we follow:
The Data Protection Act (DPA 2018)
The UK General Data Protection Regulation (UK GDPR)
The Privacy and Electronic Communications Regulations (PECR 2003)
These regulations guide how we collect, use, and protect your personal data.
What is “Personal Data”?
“Personal data” refers to any information that can identify you as an individual—either directly (such as your name or email address) or indirectly (such as an IP address or user ID).
2. About us
We are Weightless Clinic Limited (“we” / “us”), trading as weightless.co.uk. We are registered in England and Wales under company number 15679565.
Our registered office address is:
Unit 45, 284 Water Road, London, United Kingdom, HA0 1HX.
3. Our services
When you become a customer or patient of Weightless, you may use one or more of our services, each designed to ensure you have a positive and supportive experience with us. These services include:
Our Getweightless website
Our clinician consultations
Our health coaching and general healthcare services
4. Changes to this privacy notice and your right to inform us of changes
This Privacy Notice was last updated on October 14, 2024. Historical versions are available upon request by contacting us at team@getweightless.co.uk.
We strive to keep your information accurate and up to date to ensure we deliver an effective service. If your personal details change during your relationship with us, please let us know by emailing team@getweightless.co.uk.
5. Our lawful bases for processing your data
When we process your personal data, we do so lawfully in accordance with the UK GDPR. This means we rely on one or more of the following lawful bases:
Consent – When you have given us clear permission to process your data.
Contract – When processing is necessary for the performance of a contract with you.
Legal Obligation – When we are required to process your data to comply with legal or regulatory obligations.
Legitimate Interest – When processing is necessary for our legitimate business interests and does not override your fundamental rights and freedoms.
Public Interest – In rare cases, when processing is necessary for the performance of a task carried out in the public interest.
Vital Interests – In extremely rare cases, when processing is required to protect someone’s life.
For special category data (such as health information, biometric data, or data revealing racial or ethnic origin), we will only process this data with a further lawful basis, such as your Explicit Consent.
When We Rely on Legitimate Interests
If we process your data on the basis of Legitimate Interests, we will ensure that:
Your privacy rights are considered and balanced against the interests of our business or a third party.
The processing is something you would reasonably expect.
Your rights and freedoms are not materially affected.
Our Legitimate Interests may include:
Operating, providing, and improving our services and website
Communicating with you and responding to your inquiries
Enhancing our website and marketing strategies
Promoting our products and services
Detecting or preventing illegal activities such as fraud
Managing IT security and the safety of our employees, customers, vendors, and visitors
